Privacy Policy – Maya99 Keeps Your Data Safe

1. Who We Are

Welcome to Maya99, your go-to online casino and sports betting platform built for Filipino players. This Privacy Policy applies to the website https://maya99.best and all related services, including our mobile experience. By creating an account or browsing our site, you acknowledge that you have read and understood how Maya99 collects and processes your personal data.

Maya99 acts as the data controller for information provided by players registered on this platform. We are committed to protecting your privacy and handling your data responsibly under the Philippine Data Privacy Act of 2012 (RA 10173) and applicable regulations set by the National Privacy Commission (NPC).

2. What Information We Collect

Maya99 collects information that helps us verify your identity, process your transactions, and give you the best gaming experience. The types of data we gather fall into two main categories:

Information you provide directly:

• Full legal name, date of birth, and gender
• Valid government-issued ID (e.g., PhilSys, Passport, UMID, Driver's License)
• Email address and mobile number registered in the Philippines
• Residential address
• GCash number, Maya account, bank account details, or other payment identifiers used for deposits and withdrawals
• Username and password (stored in hashed form — we never see your plain-text password)
• Correspondence you send to our support team

Information collected automatically:

• IP address and approximate geolocation
• Device type, browser version, and operating system
• Pages visited, session duration, and click behaviour on Maya99
• Cookies and similar tracking technologies (see Section 7 for more)
• Transaction logs, bet history, and game play records

3. Why We Collect Your Data

Maya99 only collects data we actually need. Here is why we process your personal information:

• Account registration and verification: We need your real identity details to comply with Know Your Customer (KYC) requirements and prevent underage gambling.
• Processing deposits and withdrawals: Your payment details are required to credit winnings to your GCash, Maya, BDO, BPI, UnionBank, or linked card — quickly and accurately.
• Platform security: We analyse login patterns and transaction behaviour to detect fraud, account takeovers, and suspicious activity.
• Responsible gaming: Usage data helps our team identify players who may need support, and lets you set personal betting limits.
• Customer support: When you message us, we keep a record so follow-up issues can be resolved without you repeating yourself.
• Legal and regulatory compliance: As a licensed operator, we are required to retain certain records for audit and anti-money laundering (AML) purposes.
• Service improvement: Aggregated, anonymised analytics help us improve the Maya99 platform and develop better features for Filipino players.
• Marketing (optional): With your consent, we may send promotions, bonus alerts, or Maya99 news by email or SMS. You can opt out any time.

4. How We Share Your Data

Maya99 does not sell your personal data. Period. We may share information only in the following limited situations:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet partners, BDO, BPI, UnionBank, and Visa/Mastercard networks receive the minimum data needed to process your transactions.
• Identity verification partners: Third-party KYC providers may process your government ID data on our behalf under strict confidentiality agreements.
• Regulatory authorities: We will disclose data to the Philippine Amusement and Gaming Corporation (PAGCOR), the NPC, AMLC, or law enforcement when legally required.
• IT and infrastructure vendors: Cloud hosting and cybersecurity partners may have limited technical access to our systems; all are bound by data processing agreements.
• Business transfers: In the unlikely event of a merger or acquisition, your data may be transferred as part of the transaction, and you will be notified in advance.

Any third party we engage is required to protect your data at a standard no lower than what Maya99 maintains itself.

5. Data Retention

We keep your personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Generally:

• Active account data is retained for the duration of your membership with Maya99.
• After account closure, we retain records for a minimum of five (5) years to comply with AML regulations and tax requirements in the Philippines.
• KYC documents are stored for at least five (5) years from the date of verification.
• Marketing consent records are kept until you withdraw consent plus a reasonable archival period.

Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked back to you.

6. Cookies and Tracking

Maya99 uses cookies and similar technologies to make our site work properly and give you a smoother experience. Here is a breakdown of the types we use:

• Strictly necessary cookies: Keep you logged in and remember your session preferences. These cannot be disabled without breaking core site functions.
• Analytics cookies: Help us understand how players navigate Maya99 so we can fix problems and improve the layout. Data is aggregated and non-identifiable.
• Preference cookies: Remember settings like your language preference or table game choices.
• Marketing cookies (opt-in): Used only if you give explicit consent to receive personalised offers from Maya99.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or place bets.

7. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, Filipino players registered at Maya99 enjoy the following rights:

• Right to be informed: You have the right to know how your data is being used — which is exactly what this policy is for.
• Right of access: You can request a copy of the personal data Maya99 holds about you at any time.
• Right to rectification: If any information is inaccurate or outdated, you can ask us to correct it.
• Right to erasure or blocking: You may request deletion of your data, subject to our legal retention obligations.
• Right to object: You can object to processing activities that are not strictly necessary, including direct marketing.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to lodge a complaint: If you believe Maya99 has violated your privacy rights, you may file a complaint with the National Privacy Commission at privacy.gov.ph.

To exercise any of these rights, contact our Data Protection Officer at support@maya99.best. We will respond within fifteen (15) business days from receipt of a valid request.

8. Minors

Maya99 strictly prohibits gambling by anyone under 21 years of age. We do not knowingly collect personal data from minors. If you believe a minor has registered on our platform, please contact us immediately at support@maya99.best and we will take prompt action to close the account and delete associated data.

9. Data Security Measures

We invest significantly in keeping your data safe. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication (MFA) for staff accessing internal systems
• Regular third-party penetration testing and vulnerability assessments
• 24/7 intrusion detection and anomaly monitoring
• Strict access controls on a need-to-know basis

Despite our best efforts, no system is 100% impenetrable. In the unlikely event of a data breach that affects your rights, Maya99 will notify the NPC and affected players within 72 hours of discovery, as required by law.

10. Changes to This Privacy Policy

Maya99 may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations. When we do, the "Last updated" date at the top of this page will change. We encourage you to check back regularly. For material changes, we will notify registered players via email or an in-platform banner before the update takes effect.

Continued use of Maya99 after changes are posted means you accept the revised policy. If you disagree with any update, you may close your account by contacting our support team.

11. Contact Us

Questions about this Privacy Policy or how Maya99 handles your data? Get in touch with our Data Protection Officer:

• Email: support@maya99.best
• Website: https://maya99.best
• Response time: Within 15 business days for formal data requests

For general support queries — including deposit issues, withdrawal delays, or account recovery — our customer service team is available 24/7 via live chat on the site.